Responsibilities:

Completing writing projects, meeting deadlines and following content requirements in terms of style and project specifications.

• Provide well-researched written content through a variety of mediums (website, newsletter, social media, reports, articles etc).
• Ensure all-around consistency (style, fonts, images and tone), utilizing our organizational tone of voice and writing style.
• Write effective marketing copy to promote the organization’s events, campaigns, activities and functions.
• Collaborate with other members of the content production team, including external stakeholders and media agency, to ensure timely delivery of materials.
• Perform proofreading, translating and other relevant duties required to ensure all written materials, including press releases, are precise and error-free.
• Organize writing schedules to complete drafts of content or finished projects within deadlines based on the editorial calendar.

Required Skills/Abilities

• Diploma or Bachelor’s degree in relevant fields or significant experience of working in a similar role.
• Proven experience in content writing, copywriting or similar role, demonstrated in a professional portfolio.
• Excellent in Bahasa Malaysia and English (both verbal and written communication).
• Impeccable grasp of the languages, including current trends in slang and expressions.
• Strong attention to detail and ability to work on multiple projects with different objectives simultaneously.
• Proficiency with content management systems and writing programs, such as Microsoft Word, Excel, Outlook, PowerPoint and Google Docs.
• Familiarity with web publication techniques and social media content management.
• Possess an understanding of search engine optimization best practices.

Responsibilities:

• Establish and maintain relationships with industry members, consumers, the community, members of the media and public interest groups.
• Study the organization’s objectives, policies, and needs, to build public relations strategies that influence public opinion and promote the organization’s objectives.
• Develop innovative campaigns to effectively engage with key stakeholders across the board.
• Plan the development of programs to maintain favourable public and stakeholder views of the organization’s agenda and accomplishments.
• Write, edit and review all media content and publications (press releases, brochures, videos, social media posts etc.)
• Organize events (e.g., open days, road shows, dialogues, conferences etc.) and serve as the organization’s liaison.
• Collaborate and coordinate different tasks across multiple internal teams and maintain open communication with senior management
• Focus on marketing the organization through partnerships, sponsorships and collaborations.
• Monitor the media, including newspapers, magazines, journals, broadcasts, newswires, social media sites and blogs, for opportunities for the organization.

Required Skills/Abilities

• Bachelor Degree in Public Relations, Marketing, Mass Communications or related field.
• More than 2 years of experience as a Public Relations Officer or in a similar PR/marketing role.
• Excellent interpersonal and communication skills, including effective writing skills.
• Experience handling events and managing media relations.
• Understanding of social media and solid experience working with influencers, key opinion leaders and others.
• Project and budget management skills.
• Proficient in Microsoft Office and social media.
• Familiarity with project management software and video/photo editing is a plus.

Responsibilities:

• To play a vital role in complaints handling by providing a key point of contact for complainants and stakeholders.
• To investigate, recommend action, and respond to complaints, while ensuring the highest possible standard of service is provided to complainants.
• Ensure the accurate recording, tracking, monitoring, reporting and analysis of all complaints made to the Complaints Handling
• Ensure that complaints are investigated thoroughly within a timely fashion; communicated respectfully and empathetically with complainants and responds within agreed
• Support and assist the Complaints Handling team leader in overseeing the effective development and implementation of complaints procedures across the Content Forum, in liaising with the Malaysian Communications and Multimedia Commission (MCMC).

Required Skills/Abilities

• Diploma or Bachelor’s degree in relevant fields or significant experience of working in a similar role.
• Working experience in complaints handling and/or experience of working in a problem solving customer service role is an advantage.
• Customer orientation and ability to adapt/respond to different types of characters.
• Critical thinker with innovative problem-solving skills.
• Highly computer literate with proficiency in MS Office.
• Fantastic organizational and time management skills.
• Meticulous attention to detail.